Delivery takes 3-5 working days. Remote areas, holidays and sale periods may take a little longer.
How much does shipping cost?
Shipping is free on all orders across Pakistan.
Do you offer Cash on Delivery?
Yes. COD is available nationwide. You pay the courier when your parcel arrives.
How will I know my order has shipped?
Once your order has shipped, you will receive an email with further information. Your parcel is sent through a registered courier company.
How do I connect my light to the app?
Scan the QR code printed on the light’s USB port with your phone’s camera, download the app, and connect via Bluetooth.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery on WhatsApp at 0328-8198726 with your order number and photos or a short video. Once we confirm the issue, we will send a replacement. See our Refund Policy for details.
Can I return or exchange an item?
All sales are final, except for damaged, defective or wrong items reported within 48 hours of delivery.
Do your products come with a warranty?
Our products do not come with a warranty beyond our replacement policy for damaged, defective or wrong items.
Where are your products made?
Our products are manufactured both locally and in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I change or cancel my order?
Contact us on WhatsApp as soon as possible, before your order is dispatched.
How can I contact you?
Call or WhatsApp us on 0328-8198726, or email thekilowattlab@gmail.com.
